TRAINING COURSES

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JOURNEY TOWARDS SINGAPORE QUALITY AWARD
- LEAP FROM 400 TO 700 POINTS


COURSE OBJECTIVE

The objective of this course is to enable participants to understand fully the requirements of the Singapore Quality Award (SQA) and the various means to journey from a SQA score of 400 to 700 points.

COURSE CONTENT

Day 1
· Introduction
· Understanding the SQA Criteria
· Getting Leaders to understand the Big Picture and drive systems
· Getting to know your Customers
· Forging an Organisational Culture that adds value to Customers
· Developing strengths in your people to add value to Customers
· Developing processes that add value to Customers
· How to evaluate and improve effectively?

Day 2
· Recap on Day 1 topics
· Showing Results
· Benchmarking
· How to write SQA Application Report that could score 700 points?
· On-site SQA Assessment – How to prepare the documents and data?
· How to answer SQA Assessors?
· Case Studies

DURATION – 2 days

CANCELLATION AND REPLACEMENT

No refund or cancellation is allowed upon confirmation of registration by the organizer. A replacement is allowed should the registered participant be unable to attend. Goleman Consulting reserves the right to postpone or cancel any of the activity due to unforeseen circumstances.

PAYMENT METHOD

All cheques must be crossed and made payable to:

“ Goleman Consulting (International) Pte Ltd”

All payment must be received three weeks before course date. Registration will only be confirmed upon receipt of payment.

Click here to participate in this programme.

For more enquiries, please call Training Dept at: Goleman Consulting (International) Pte Ltd Address: 161 Kallang Way, #03-02, Singapore 349247 Tel: (65) 62911939 Fax: (65) 62911071 E-mail: marketing@goleman.com.sg

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