TRAINING COURSES

Print

Effective Interpersonal Communication Skill


COURSE OBJECTIVE

This program provides participants a foundation on how to deal with conflicts at the work place and how to achieve effective collective performance
Participants will be able to:
• Acquire skills in listening
• Acquire skills in oral communication
• Acquire skills in dealing with conflicts at workplace
• Understand the importance of effective human relations

COURSE CONTENT

1. Importance of effective listening skills in the workplace
2. How oral communication skills affect work & interpersonal relationships
3. Understanding the importance of human relations
4. Recognition & handling of conflicts
5. Understand the different steps of dealing with conflicts
6. Resolving conflicts to achieve effective collective performance

Training Methodology
• Workshop discussions with case studies and sharing of ideas and solution

DURATION – 1 day

CANCELLATION AND REPLACEMENT

No refund or cancellation is allowed upon confirmation of registration by the organizer. A replacement is allowed should the registered participant be unable to attend. Goleman Consulting reserves the right to postpone or cancel any of the activity due to unforeseen circumstances.

PAYMENT METHOD

All cheques must be crossed and made payable to:

“ Goleman Consulting (International) Pte Ltd”

All payment must be received three weeks before course date. Registration will only be confirmed upon receipt of payment.

Click here to participate in this programme.

For more enquiries, please call Training Dept at: Goleman Consulting (International) Pte Ltd Address: 151 Chin Swee Road #03-12, Manhattan House, Singapore 169876 Tel: (65) 62911939 Fax: (65) 62911071 E-mail: marketing@goleman.com.sg

Lean Sigma: Integrating
LEAN and SIX SIGMA
Proven Strategy for
Manufacturing Excellence